Providing
full-scale quality flight operational control
at a low cost, including:
LEGAL
REPRESENTATION:
ARS
has extensive experience in Airline representation
both in the legal and operational aspects.
With our offices at your disposal for all
your legal and administrative needs. From
local supplier billing to contracts, permits
& licenses ARS provides you presence
in República Dominícana.
FLIGHT
SUPERVISION:
Permits
and slots are managed on your behalf, while
our extensive network of operations centers
within the major airports provide you with
the appropriate, professional multi-lingual
staff to consolidate your local presence
while reducing costs. Providing supervision
at the following levels:
Check
in/Departure:
ARS
supervisor / Representatives are at the
ticket counter and gates to reinforce the
airline’s presence, ensure that policies
and procedures are strictly followed, and
maintain the high standards you demand.
Airport-wide
(GSC):
As
required by the FAA, ARS Flight Supervision
provides Ground Security Coordinators (G.S.C.)
ensuring that safety and regulatory aspects
are enforced at the ticket counter, security
screening and the ramp areas surrounding
the aircraft. Our G.S.C.’s are fully
trained, certified, knowledgeable, and without
a doubt the best suited and qualified to
protect the interests of the passengers
and the Airline.
Ramp:
Our
Ramp supervisors ensure that ground personnel
are equipped, prepared and sufficient to
perform the services they are contracted
for (always difficult at remote locations).
Co-ordinating, and guaranteeing that Fuel,
Ground-handling, catering, maintenance and
all scheduled/non-scheduled block time services
are completed not only satisfactorily, but
with safety and swiftness.
Operations:
With
24-hour service, and offices located within
the airports, easily accessible to passengers,
crew and tour operators; our resources are
fully at your disposal, providing in effect,
a full presence at each station. Complete
with SITA, Telephone, Fax E-mail, instant
messaging, flight tracking, flight information
updates or emergency response as required.
Baggage Tracking:
| As
an integral part of our operations we
offer our timely and efficient baggage
tracking, lost and found department,
and delivery service. ARS recognizes
the importance of baggage handling,
always a sore area with the passenger,
and is adamant about follow up, communication
and swift delivery. Keeping passenger
grievances to a minimum. |
Delay management:
As a full-scale representative, delay procedures
are strictly followed in accordance to carrier
policies. ARS provides immediate credit
with restaurants, ground transportation
and Hotels as the circumstances may require.
Most importantly ARS ensures that passenger
concerns are properly addressed, maintaining
a professional organised and communicative
image for the Airline. ARS supervisors are
consistently ahead of the game in order
to notify Tour representatives of delays
in advance to ensure group pick-ups are
also delayed. This has been extremely effective
at reducing the costs generated by delayed
arrivals.
|
With
the strongest emphasis on company livery,
service and image, ARS is the ideal partner
for airlines concerned with maintaining
their standards and consolidating their
image at remote locations. For this we have
taken great strides at implementing and
devising ways of reinforcing your presence
in-spite of the airport limitations. As
the final leg of your passengers’
journey, we understand the importance of
the final.......
...and
most important of all:
The lasting impression!
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